Coles Financial

Coles Financial

Introduction

Introduction

I worked for Coles Financial Services as a UX consultant over a 6 month period. During this time I worked closely with the Product Owner to deliver and launch the Coles Financial Services platform.

Year

2017

Industry

Financial Services

Scope of work

/

UX

/

Product Design

/

Stakeholder Management

Introduction

I worked for Coles Financial Services as a UX consultant over a 6 month period. During this time I worked closely with the Product Owner to deliver and launch the Coles Financial Services platform.

Year

2017

Industry

Financial Services

Scope of work

/

UX

/

Product Design

/

Stakeholder Management

Results and wins

Results and wins

A PROJECT RESCUED

CUSTOMER ACQUISITION

Back to meeting deadlines

Back to meeting deadlines

Back to meeting deadlines

By streamlining workflows and removing chokepoints, we got the project back on track.

DELIVERED UNDER BUDGET

CUSTOMER ACQUISITION

Cost saving through efficiencies

Cost saving through efficiencies

Cost saving through efficiencies

By taking on many duties previously handled by the design agency, I helped rein in the budget.

CUSTOMER ACQUISITION

Making your everyday more rewarding.

Making your everyday more rewarding.

Making your everyday more rewarding.

I help facilitate the smooth flow of work between two external agencies that had been a point of friction for the project.

Later I took on the deign of all further templates across desktop, tablet and mobile and work with the external development agency to facilitate a smooth handoff.

One of the early objectives was to improve the communication between external parties.

One of the early objectives was to improve the communication between external parties.

One of the early objectives was to improve the communication between external parties.

Coles had two external agencies handling design and build, and I was tasked with quality control and streamlining asset flow and communication between them.

While reviewing their work, it became clear that many initial designs lacked responsiveness. This ultimately led me to take over the design role entirely.

luke hahn

luke hahn

luke hahn

luke hahn

luke hahn

luke hahn

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